This section helps troubleshoot common error messages received when
starting Dialup+ Web Accelerator. Click any of the following error messages
for resolution information.
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"Dialup+ Web Accelerator was unable to connect to the Dialup+ service…"
Please verify you have the correct username, password, server name
and server port number under Connection setting. Also please make sure that
you have active internet connection through the ISP which supplies you with
the Accelerator. If you are running firewall software, make sure that a firewall
rule is present that allows access to the Server Port.
If the problem persists contact MHO Networks for further assistance.
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"Dialup+ Web Accelerator was unable to load the sdicore.dll library ..."
A file or resource required by Dialup+ Web Accelerator may have been deleted.
Please uninstall completely and then
re-install Dialup+ Web Accelerator.
If the problem persists contact MHO Networks for further assistance.
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"Dialup+ Web Accelerator detected another application using the HTTP listening port..."
The default HTTP listening port for the Accelerator is 127.0.0.1:5400. The error message
shows that a different application or an existing user (in case of Windows XP users)
might be using the default listening port of the Accelerator. You need to redirect the
port number to a different port, e.g. 5400, 5500 or 5600 by changing it under
Local Listening Port. Please also make sure the LSP chain is not damaged,
which typically happen if other LSP-based applications were installed after the Accelerator.
If the problem persists contact MHO Networks for further assistance.
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"Dialup+ Web Accelerator could not be started due to an installation or configuration problem..."
A file or resource required by Dialup+ Web Accelerator may have been deleted.
Please uninstall completely and then
re-install Dialup+ Web Accelerator.
If the problem persists contact MHO Networksfor further assistance.
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"Dialup+ Web Accelerator cannot be started due to an internal error ..."
Try restarting Dialup+ Web Accelerator by exiting the program and then re-launching it.
If the problem persists contact MHO Networksfor further assistance.
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"Dialup+ Web Accelerator could not be started due to an authentication timeout…"
Please ensure that the authentication information provided to you by your ISP has been input correctly.
If the problem persists contact MHO Networks for further assistance.
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