Please select a topic from below:

How do I protect myself against viruses?
How do I block popup windows?
What is SPAM and what can I do about it?
My Email program keeps receiving the same Emails over and over then stops at the same one....?
Why can't I connect to MHO Networks?
Is my DSL modem compatible with Windows XP?
How do I disable the Automatic Disconnect feature in Windows 9x?
How do I find out if a domain name is available?
How do I register for a domain name?
How do I change my Home Page
Why do I get disconnected when I get another incoming call on my phone?
Why do I keep losing my connection to MHO Networks?
How do I cancel my account?

Question:

Why can't I connect to MHO Networks? (Basic Troubleshooting)

Response:

Basic Troubleshooting:
1. Restart your computer.
2. Check your connections: Is the modem connected to the computer? Is the modem connected to the phone line? Is the phone line connected to the wall phone jack?
3. Attempt to connect normally. Verify that your username in the Dialup Connection window is typed correctly. This is case sensitive- verify that your caps lock key is not on.
4. Retype your password (these will appear as asterisks or bullets and may appear to be longer or shorter than it actually is, this is because it is masked for security reasons). Note: usernames and passwords are case sensitive

Verify the access number you are dialing:
1. Double click the My Computer icon on your desktop.
2. Double click the icon labeled Dial-up Networking. (If you are using Windows 2000 or Windows ME you need to access the dial up networking folder through your control panel)
3. Make sure you are dialing the correct access number.
4. Can you hear the modem dialing? If not, there could be a problem with either the modem, phone line, or you have disabled the speaker volume in the modem control panel.

General Diagnosis Suggestions:
Are you able to hear a dial tone if you attempt using a handset on this line? If not the problem is most likely the phone line, contact your local carrier (e.g. Qwest, Sprint).

If so you may want to try using a different cord from the jack on the wall to the back of your computer.

A general way to see if your modem could be malfunctioning is: click start then settings and then click control panel. Double click the modems icon then click the diagnostics tab. Now click the query modem button. If a dialogue box opens and displays various modem commands then chances are your modem is fine.

Is there an error message? If so, note the details of the error message (the error number and the message) before contacting MHO Technical Support.